Terms and Conditions

Initial Website Terms and Conditions of Supply of Products to Trade Customers 17/09/2015

These Terms govern the supply of Products sold by Rentokil Initial UK Ltd. (company number 301044) of Riverbank, Meadows Business Park, Blackwater, Camberley, Surrey, GU17 9AB (“we” “our” and “us”) to you a trade customer (“you”) (the “Contract”). Our VAT number is 209918933.

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms.    If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

1. Information about us

1.1 We operate the website http://washroom-supplies.initial.co.uk.

1.2 You may contact us by telephoning our customer service team at 0800 028 6810 or by e-mailing us at iws-onlineshop-uk@rentokil-initial.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 13.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

3. Use of our site

Your use of our site is governed by our Terms of website use.   Please take the time to read this, as it includes important terms which apply to you.  

4. General Conditions

4.1 You confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

4.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

4.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them or our Privacy Policy.

4.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

4.5 Our on-line store is hosted by Shopify Inc.  They provide us with the on-line e-commerce platform that allows us to sell our Products to you.

5. Ordering

5.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2  After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 5.3.

5.3  We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Email Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 8.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

6. Our right to vary these Terms

6.1 We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7. Delivery

7.1 We will contact you with an estimated delivery date, which will be within 2-5 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order)]. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 for our responsibilities when this happens.

7.2 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

7.3 You own the Products once we have received payment in full, including all applicable delivery charges.

7.4 If we miss the deadline for delivery, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

7.5 If you do choose to cancel your Order for late delivery under clause 7.4, you can do so for just some of the Products or all of them, unless (and at our sole discretion) splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.


7.6 Unfortunately, we do not delivery to addresses outside the UK.

7.7 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

8. Price of products and delivery charges

8.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 8.5 for what happens if we discover an error in the price of Product(s) you ordered.

8.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

8.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

8.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, for UK orders up to £50 is £7.50 and over £50 is free. Northern Ireland shipping is £7.50. .

8.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid

9. How to pay

9.1 You can only pay for Products using debit card or credit card. Most cards are accepted.  By using a credit/debit card to pay for your order you confirm that the card being used is yours or that you are authorised to use it. 

9.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

9.3 If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for refusal and we will not be liable for the item not being delivered or provided to you.

9.4 You are responsible for all orders placed by your employees and for any purchases of cards issued to you and we are not bound by any individual order limit you may impose on your employees.

9.5 The format of our invoice and statements to you will be at our sole discretion.

10. Cancellation

10.1 If you want to cancel your order, you can do so at any time until we send it out. If we have not already sent the Products out, we will cancel your order and issue a full refund (including delivery charges) to the credit / debit card, used to place your order. We will make the refund within 7 days of cancellation. If we have sent the Products before you cancel your order, you may still get a refund by following the procedure set out in clause 10.2.

10.2 If we have despatched your Products, you can return them for a full refund (including standard delivery charges) within 30 days of delivery  without giving a reason, as long as they are with their original packaging and unused. You will be responsible for returning the Products to us (and have to pay any costs involved).  We will not refund the standard delivery charges where only part of the order is returned.

Return Address:

Initial Webshop 
BCHS Unit 6 
Chesford Grange 
WA1 4RQ 

10.3 We will reduce your refund if there is any damage to the Products caused by you handling them. We will make all refunds to the credit / debit card, used to place your order and we will pay you within 14 days of us receiving the Products or proof that you have sent them back to us.

11. Faulty Products

11.1 Where the Product is returned because it is faulty or damaged we will meet the cost of return at standard delivery charges and we will replace the Product.


12. Manufacturer guarantees

12.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

12.2 Any complaint, query or claim under a manufacturer warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have responsibility or liability under or in connection with any such warranty, guarantee or assurance.

13. Liability

13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

13.2 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

13.3 Subject to clause 13.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

13.4 Subject to clause 13.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products and delivery charges under the order.

13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2. 

14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications and power networks.

14.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 14 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges otherwise we will arrange a new delivery date with you after the Event Outside our Control is over.

15. Communications between us

15.1 When we refer, in these Terms, to "in writing", this will include e-mail.

15.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

15.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

15.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

15.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

16. Other important terms

16.1 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

16.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.3 Any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

16.4 The courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).