Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Returns Address:

Initial Webshop 
BCHS Unit 6 
Chesford Grange 
Warrington 
WA1 4RQ 

Refunds

Once your returned items are received we will inspect your item and notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within 7 days

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at iws-onlineshop-uk@rentokil-initial.com.